Last updated: June 30, 2026
These Terms and Conditions apply to your use of airpetsintl.com and to information, estimates, forms, communications, and online requests submitted to Airpets International (“Airpets,” “we,” “us,” or “our”). By using this website or submitting information to us, you agree to these terms. We may revise these terms by updating this page; continued use of the website means you accept the revised terms.
1. Website Use and Content
Website content is provided for general information and to help clients request pet relocation services. Pet travel requirements can change due to airline, government, health, customs, weather, routing, or destination restrictions. Website content, estimates, and guidance do not guarantee travel on a requested date or route. We may update, correct, suspend, or remove content at any time. All website text, images, logos, graphics, designs, and materials are owned by or licensed to Airpets and may not be copied, republished, or used commercially without written permission.
2. Information You Provide
You agree that information you submit is accurate, current, and complete, including owner contact details, travel plans, pet details, measurements, veterinary records, photos, and payment information. We may use this information to evaluate travel needs, prepare estimates, coordinate services, communicate with you, and manage your move. You are responsible for promptly notifying us of changes.
3. Estimates, Deposits, and Payments
Estimates are based on the information available when prepared and may change if dates, routing, pet weight, crate dimensions, airline availability, government requirements, third-party pricing, or services change. A signed agreement and required deposit may be needed before Airpets begins work or confirms travel arrangements. Deposits are non-refundable unless otherwise stated in writing and are applied toward eligible relocation services. Any fees Airpets pays or commits to pay on your behalf, including airline charges, veterinary services, permits, certificates, customs, ground transportation, boarding, agent fees, or other third-party expenses, are non-refundable once paid or committed. Final balances must be paid by the deadline provided.
4. Services and Client Responsibilities
Completion of a website form or travel agreement is an expression of interest and does not confirm a travel date. Once engaged, you authorize Airpets to coordinate pet travel services through airlines, agents, veterinarians, government offices, customs brokers, transport providers, boarding facilities, and other partners as needed. Unless a Pet Nanny service is specifically arranged, pets traveling by air are transported as manifest cargo. You are responsible for required documents, original records when needed, accurate pet measurements and weights, an airline-compliant crate, timely veterinary appointments, and compliance with travel requirements. Sedatives are prohibited unless specifically allowed in writing by the airline and treating veterinarian.
5. Changes, Delays, and Third Parties
Pet relocation depends on third-party and governmental requirements outside Airpets’ control. Airpets is not responsible for delays, cancellations, denied acceptance, missed travel windows, customs holds, weather restrictions, airline embargoes, government changes, veterinary delays, incorrect third-party information, or other circumstances beyond our reasonable control. The client is responsible for additional costs caused by changes, rebooking, crate discrepancies, incomplete documentation, pet behavior, health concerns, or third-party requirements.
6. Pet Health, Safety, and Emergency Care
Airpets agrees to exercise reasonable care when handling or coordinating services for animals. All pet travel involves inherent risks, including stress, illness, injury, escape, delay, refusal by an airline or authority, and other unavoidable circumstances. If emergency veterinary care appears necessary, Airpets or its agents may seek care for the animal. The owner remains responsible for all veterinary, boarding, transportation, and related expenses, which may be required in advance or immediately upon notice.
7. Liability, Declared Value, and Indemnity
To the fullest extent permitted by law, Airpets, its employees, owners, agents, and service partners are not liable for indirect, incidental, consequential, special, or punitive damages, or for losses caused by circumstances beyond our control. Unless a higher value is declared in writing and accepted by Airpets before handling, the owner declares the pet’s value to be no more than $400. You agree to indemnify and hold Airpets harmless from claims, losses, fees, or expenses arising from inaccurate information, failure to meet requirements, pet behavior or health, third-party actions, or your breach of these terms.
8. Communications, Privacy, and Photo Use
By contacting Airpets, submitting forms, signing electronically, or providing your email or mobile number, you consent to receive communications by email, phone, text message, electronic signature platform, or other electronic means. Users will receive alerts, promotions, and notifications pertaining to their submitted request via SMS. Message and data rates may apply. Check with your carrier for details. Carriers are not liable for delayed or undelivered messages. You may opt out of marketing texts by replying STOP where applicable. Information you provide is handled according to our Privacy Policy. Pet photos taken during transport may be used for client updates, documentation, training, or marketing unless you notify Airpets in writing that you do not consent to marketing use. You must be 18 years of age or older to use this SMS service.
9. Prohibited Website Activity
You may not misuse this website, interfere with its security or operation, scrape or copy content, introduce harmful code, submit false information, impersonate another person, use the website unlawfully, or attempt unauthorized access to Airpets systems or data.
10. Abandonment, Governing Law, and Disputes
If an animal is abandoned or the owner fails to respond, Airpets may issue a 10-day notice to the address or contact information on record. If no response is received, the animal may be handled at Airpets’ discretion, and the owner remains responsible for all related costs, including collection costs, attorneys’ fees, and court costs. These terms are governed by Texas law. Any dispute shall first be submitted to non-binding mediation in Tarrant County, Texas. If not resolved, the dispute shall be brought exclusively in a court of competent jurisdiction in Tarrant County, Texas. The prevailing party may recover reasonable attorneys’ fees and costs. If any provision is unenforceable, the remaining provisions remain in effect.
Questions? Contact Airpets International through airpetsintl.com.
