At Airpets International, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your data, and outlines your rights under relevant privacy laws, including the California Online Privacy Protection Act (CalOPPA), the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Full name
- Contact details (email address, phone number, mailing address)
- Payment information (e.g., credit/debit card details)
- Identification documents (e.g., passports for international pet relocation)
- Pet details (name, breed, age, medical history, vaccination records)
1.2 Non-Personal Information
- Browser and device information
- IP address
- Geolocation data
- Website usage data (via cookies and analytics tools)
2. How We Use Your Information
We use your information for the following purposes:
- To provide pet relocation and related services
- To process payments and transactions
- To communicate with you about your service requests
- To comply with legal and regulatory requirements
- To improve our services through analytics and user feedback
- To send promotional communications (with your consent)
3. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:
- Contractual Necessity: To provide the services you request.
- Legal Obligation: To comply with laws or regulations.
- Legitimate Interests: To enhance our services and protect our business.
- Consent: When you have given explicit permission (e.g., for marketing purposes).
4. Your Privacy Rights
4.1 Rights Under GDPR
If you are in the EEA, you have the right to:
- Access, correct, or delete your personal data
- Object to data processing or restrict processing
- Request data portability
- Withdraw consent at any time
4.2 Rights Under CCPA/CPRA
If you are a California resident, you have the right to:
- Know what personal information we collect, use, and share
- Request access to or deletion of your personal information
- Opt-out of the sale or sharing of personal information
- Correct inaccurate personal information
- Limit the use of sensitive personal information
To exercise your rights, contact us at info@airpetsintl.com or 866-738-7447. We will respond within the required timeframe.
5. How We Share Your Information
We may share your information with:
- Service Providers: To facilitate services such as transportation, veterinary care, and compliance documentation.
- Legal Authorities: To comply with applicable laws or respond to legal requests.
- Marketing Partners: Only with your explicit consent.
We do not sell personal information as defined under the CCPA.
6. Data Retention
We retain your information only as long as necessary for the purposes outlined in this policy or as required by law. Data no longer needed will be securely deleted or anonymized.
7. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience.
- Essential Cookies: Required for website functionality.
- Analytics Cookies: For improving our services.
- Marketing Cookies: With your consent, to provide targeted advertisements.
You can manage cookie preferences through your browser or by visiting our Cookie Policy.
8. Data Security
We implement industry-standard measures to protect your information. Despite these efforts, no method of transmission over the internet or electronic storage is completely secure.
9. International Data Transfers
If you access our services from outside the United States, please note your data may be transferred and processed in the U.S., where privacy laws may differ from your jurisdiction.
10. CalOPPA Compliance
In accordance with CalOPPA:
- Our Privacy Policy is available on our website.
- Users can request updates or corrections to their data by contacting us.
- We honor “Do Not Track” signals as required by law.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised effective date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your privacy rights, please contact us:
- Email: info@airpetsintl.com
- Phone: 866-738-7447
- Mailing Address: 80 Grapevine Hwy, Hurst, TX 76054
This Privacy Policy ensures transparency and compliance with global privacy standards, reinforcing our commitment to protecting your data.