Little dog in a pet carrier has been transported by the international pet shipping company.

Updated Airline Restrictions for Emotional Support Animals

Airlines Ban Emotional Support Animals

Gone are the days where you could fly freely with your emotional support animal, as most major airlines have recently implemented new federal rules and restrictions that no longer allow them to fly with you. 

For years, airline passengers have complained about badly trained and poorly behaved pets that have been cleared to fly as certified emotional support animals, and the Department of Transportation finally cracked down on the issue.

Service Animal By Definition

By the Department of Transportation’s definition, a service animal is “a dog, regardless of breed or type, that is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.”

This new definition means that all emotional support animals in general – dogs, rabbits, reptiles, etc. – will no longer be allowed to fly without cost or a carrier.

What Has Changed For Airlines?

  • As of January 11th, airlines are no longer honoring new requests for emotional support animals.
  • These new regulations and definitions ultimately allow airlines to acknowledge emotional support animals as regular pets, as opposed to a trained service animal, meaning they can no longer fly at your feet. 
  • The Department of Transportation also established new guidelines to limit the number of service animals that can be brought onboard the plane, to two.

What Has Changed For You?

Most major airlines have put these new rules into effect, meaning that your next travel arrangements with your emotional support animal will be affected.

  1. Only trained service dogs are being allowed to fly without charge and without being in a carrier.
  2. Airlines are focused on the training and behaviors of a dog, so doctor’s notes and letters are no longer being accepted.
  3. You must fill out a DOT form at least 48 hours before your flight to confirm your dog’s health, training, and behavior. 
  4. If your pet starts to demonstrate any poor behaviors, airlines now reserve the right to treat it as a pet and you will be charged the appropriate fees.

Airpets International Can Assist

The way each airline is adopting and implementing these new policies varies across the industry, and it can ultimately become confusing and stressful as you begin making travel arrangements for yourself and your pet.

At Airpets International, we take all of the stress and complications out of relocating your emotional support animal. We have pet transportation experts with over 30 years of experience in relocating pets all over the world, so we know how to accommodate travel arrangements for all kinds of different pet breeds and locations. 

We are airline and governmental experts, and we are well versed in these new rules and regulations for emotional support animals. Are you looking to relocate soon? Contact us to get started!

 

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🏷️ 5% Savings Offer – Official Terms & Conditions

1. Who Is Eligible

Customers are eligible for the 5% savings only if they:

  • Have completed a booking call with an AirPets Pet Travel Advisor; and
  • Have received an updated, personalized estimate following that call.

This means:
✔ A free instant estimate via the form does not by itself qualify someone for the discount – they must complete the call and receive the custom estimate.


2. What Qualifies as a “Personalized Estimate”

A personalized estimate is defined as a tailored relocation quote delivered by a Pet Travel Advisor after reviewing the customer’s:

  • Pet details (species, size, crate needs)
  • Travel timeline
  • Destination and routing needs

The estimate must be electronically delivered to the customer after the call. An email confirmation of a previously sent estimate will suffice.


3. Booking & Call Completion

To qualify:
📞 The customer must schedule and complete a consultation call with AirPets within 14 days of submitting their free estimate request.

📅 Calls must be completed – not just scheduled – for the offer to be valid.


4. Time Limit to Claim Savings

Once the personalized estimate is delivered:
⏳ The customer must confirm their relocation service and sign a travel agreement within 7 calendar days of receiving that estimate to lock in 5% off.

In addition, the non-refundable deposit must be paid within 3 business days of signing the travel agreement to claim the offer.


5. Offers Are Non-Transferable & Non-Combinable

📌 The 5% savings:

  • Are non-transferable (only for the party who completed the estimate call)
  • Cannot be combined with other discounts, promotions, referral credits, or partner offers

6. Offer Validity & Availability

✔ Offer is valid only for new relocation plans, not for changes to existing bookings or already confirmed moves.

✔ AirPets reserves the right to modify or discontinue offer terms at any time, without prior notice.


7. How Savings Are Applied

Once a customer qualifies:
💰 The 5% savings will be reflected in the final invoice total – not the instant estimate – and will be applied at the time the final payment is received.

We would like to warn our clients about pet scams. If someone has reached out to you claiming to be from Airpets International or claiming to have partnered with Airpets International in regards to selling puppies, it is a scam. Airpets International does NOT sell animals. LEARN MORE