Whether you’re relocating across the country or moving overseas, finding a reliable pet transport service is crucial to ensuring your pet’s comfort, safety, and well-being. Choosing the right company isn’t just about logistics—it’s about trusting someone else with a beloved member of your family.
From dog transport services to international pet travel, here’s what you should look for when evaluating your options.
1. Domestic vs. International Transport: Know What You Need
Different services have different specialties. Some companies specialize in domestic pet transport within the United States, while others are licensed for international pet travel.
- Domestic moves may involve ground transport, air cargo, or a combination of both.
- Meanwhile, international moves require familiarity with import/export laws, country-specific quarantine rules, and documentation.
Pro tip: Even if you’re staying within the U.S., some states have their own entry requirements. Be sure your transport partner understands all relevant laws.
2. Licensing, Accreditations & Insurance for Pet Transport Service
When trusting a company to care for your pet during travel, it’s vital to confirm they’re not just experienced, but fully credentialed. Here’s what to look for:
USDA Certification
The U.S. Department of Agriculture (USDA) requires any pet transport service involved in animal transport for hire to be registered under the Animal Welfare Act. This certification ensures the company is routinely inspected and compliant with humane handling, housing, and transportation standards.
IATA Compliance for Pet Transport Service
If your pet is flying, the transport service must comply with IATA Live Animal Regulations (LAR). This includes requirements for crate sizing, ventilation, labeling, hydration, and more.
Working with an IATA-compliant service guarantees your pet is flying under conditions that prioritize safety and comfort, not just convenience.
Liability Coverage & Pet Travel Insurance
Reputable transport companies either offer or require pet travel insurance, which protects you financially in the event of travel delays, health emergencies, or unforeseen incidents.
Additionally, they should carry liability insurance to cover accidents, injuries, or issues that may occur while your pet is in their care.
3. Experience with Dogs, Cats & More: Why Species Matters
Not all pets travel the same way, and not all transport companies know how to adapt. If your furry friend is a dog, a cat, or another species entirely, the company should show a deep understanding of species-specific needs.
| What to Look For | Why It Matters |
| Dog Transport Expertise | Dogs vary widely in temperament, size, and energy level. Large breeds need space and proper ventilation. Anxious dogs benefit from calming techniques. |
| Breed-Specific Knowledge | Brachycephalic (short-nosed) breeds like Bulldogs or Pugs require special handling due to respiratory risks during flight. |
| Cat Travel Know-How | Cats are often more sensitive to travel, so stress reduction is key. Find a pet transport service that can help you make your crate a safe environment for your pet. |
| Custom Crating & Routing | Some pets require custom-sized kennels or ground transport instead of flying—your provider should help you assess that. |
4. Transport Methods & Comfort Measures
Whether by land or air, your pet’s travel setup makes all the difference. Here’s how to evaluate a provider’s approach—and ensure comfort at every step:
Air Travel Comfort
For pets flying as cargo or checked baggage, safety and comfort come down to the details:
- Temperature-Controlled Cargo Areas: Ask if the airline and provider use climate-controlled facilities and aircraft holds.
- Direct Flights or Layover Management: Fewer transfers = less stress for your pet.
- Pre-Flight Preparation: Proper crate acclimation and feeding schedules help minimize anxiety and nausea.
Ground Transport Considerations
For shorter distances or pets that can’t fly:
- Climate-Controlled Vans/SUVs: Air conditioning and heating keep pets safe.
- Frequent Breaks: For exercise, bathroom needs, and hydration.
- Trained Drivers & Handlers: Who understand behavior signs of distress, overheating, or travel fatigue.
Value-Added Comfort Features
Some services go the extra mile—literally:
- Calming sprays, pheromone diffusers, and soothing music
- GPS tracking for real-time updates
- Treats, toys, and soft bedding provided by the carrier
5. International Documentation & Customs Support
If you’re moving abroad, the right pet transport service should walk you through every step of:
- Import/export paperwork
- Rabies titer tests, vaccinations, and microchipping
- Country-specific health certificates
- Quarantine and customs clearance processes
A good company will handle these well in advance and help you avoid last-minute surprises.
6. Communication and Transparency
Let’s be real—sending your pet across the country or the globe is nerve-wracking. A good transport service should help ease your anxiety, not add to it.
Look for:
- Dedicated relocation coordinators who are your point of contact from start to finish
- Regular status updates via email, phone, or even SMS
- Clear and upfront quotes—no hidden “handling” fees or surprise charges
- The ability to ask questions and actually get answers from someone who knows your case
Bonus if they offer updates like real-time GPS tracking or photo check-ins!
7. Door-to-Door vs. Airport-to-Airport Pet Transport Service
Not all pet transport services are created equal. Some offer full-service logistics, while others just handle one leg of the journey.
Here’s what to consider:
| Service Type | What’s Included | Who It’s Best For |
| Door-to-Door | Pickup from home, drop-off at final address, crate handling, customs, and flight booking | Busy pet owners who want an all-inclusive service |
| Airport-to-Airport | Only handles the flight portion. You drop off/pick up at airports | Cost-conscious owners comfortable handling logistics |
Note: AirPets offers both door-to-door and airport-to-airport transport, with flexibility to match your needs and budget. Their team can also manage customs clearance and home delivery in many international destinations.
8. Verified Reviews and Testimonials
Before signing any contract, do a little detective work. What are real customers saying?
Check:
- Google Reviews, Yelp, or BBB profiles
- Verified testimonials on the company’s website
- Case studies or before/after pet relocation stories
- Social media channels for photos or tagged posts
If the service is reputable, they’ll be proud of their track record—and it’ll show.
9. Added Perks & Specialized Services
Sometimes, it’s the little things that make a dog transport service go from good to exceptional.
Here are extras that can make your pet’s journey even smoother:
- Crate training assistance to reduce anxiety before travel
- Custom-built kennels for oversized or special-needs pets
- Veterinary coordination for sedation-free travel plans or medication protocols
- In-house boarding before or after flights
- Airport meet-and-greet services with a handler at each end
If your pet has special needs (such as age, medical issues, or behavioral concerns), the company should accommodate them without hesitation.
Why Airpets International As Your Pet Transport Service?
At Airpets International, we know pet travel isn’t one-size-fits-all. Our USDA-registered team is trained to handle every detail of your pet’s journey—whether you’re looking for a simple dog transport service across the U.S. or need help navigating an international move.
With over 30 years of experience, a track record of 5-star reviews, and a full team of pet travel experts, we’re here to get your pets where they need to go—safely, comfortably, and with lots of love.
Ready to make the move? Contact us today to learn how we can customize your pet’s travel plan.
